🔁 ZIO Official – Return & Refund Policy
At ZIO Official, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a 7-day return policy on all tech products — no hassle, no stress.
✅ Return Eligibility
You may request a return for a full refund within 7 days of receiving your order. To qualify, the product must be:
Unused and in original condition
Complete with all original packaging and accessories
Not a clearance or sale item
🚫 Items Not Eligible for Return
Returns will not be accepted for:
Products that show signs of use, damage, or tampering
Incomplete items missing accessories or packaging
Discounted or clearance sale products
📦 How to Return a Product
Contact us within 7 days of receiving your order.
Provide your order number and the reason for your return.
We’ll send you a return shipping label.
Pack the item securely and send it back using the provided label.
Once we receive the return, we will process your refund within 10 business days.
💸 Refund Process
Refunds are issued to the original payment method:
Bank transfer, Easypaisa, JazzCash: Refunded directly to your account
Credit/Debit Card: Refund credited back to your card
Please note: Refund times may vary slightly based on your bank or service provider.
📩 Need Help?
If you have any questions about our return or refund process, feel free to contact us:
📧 Email: hello@zioofficial.com
📞 Phone & WhatsApp: +92 315 6554519
Thank you for choosing ZIO Official — we appreciate your trust and are here to ensure a satisfying shopping experience every time.
Sincerely,
The ZIO Team